Reporting Abuse

To fulfill his legal mandate, when a mandated reporter has reasonable cause to suspect that a child is being abused, he must immediately make the report. This can now be done in two ways:

Call ChildLine at 1-800-932-0313

ChildLine is available 24 hours/ 7 days a week. As a mandated reporter, you must provide your name and contact information when making the call. After making the call, mandated reporters must follow up with an electronic report or a written report completed on the CY-47 form within 48 hours of making the oral report.

Submit the report electronically.

The report is submitted directly to ChildLine via Child Welfare Information Solution portal. You will need to include your name, telephone number and email address. You also will need to include any other actions you have taken (see below). You will receive an email confirmation that your report has been received; you should print and keep this confirmation for your records.

After making the report to ChildLine, the mandated reporter must tell the person in charge of the organization or program (for example, a school principal or the director of a child-serving program or the head Little League coach). That person then is responsible to facilitate the organization’s cooperation with any investigation and assists the mandated reporter with any concerns he may have.

Currently, only mandated reporters may make a report electronically. Everyone is encouraged to make a report if they have reasonable cause to suspect that a child is victim of abuse. Those people who are not mandated reporters can make a report by calling ChildLine at 800-932-0313.

For technical issues regarding the Child Welfare Information Solution Portal, please call the CWIS Support Center at 1-877-343-0494.

read an updated version of the CPSL  learn about mandated reporter training

Written Reports by Mandated Reporters  

Within 48 hours of making the call to ChildLine, mandated reporters must complete a form called a CY-47, which is a Report of Suspected Child Abuse or make an electronic report. The CY-47 form is sent to the Children and Youth office where the incident occurred, and you should keep a copy for your own records in a separate confidential file. The form should be sent to the county agency where the alleged abuse will be investigated. The written report can be made electronically using ChildLine’s Child Welfare Information Solutions Self- Service Portal.

The CY-47 form is not required if an electronic report is made in lieu of a call to ChildLine. The electronic report serves as both the oral and written report.

Other Actions by Mandated Reporters

Mandated reporters may take certain other actions on behalf of a child suspected of being abused.

A mandated reporter may also:

  • Take photographs of the child’s injuries
  • Have X-rays taken
  • Have the child hospitalized
  • Have the child placed into protective custody - according to the law
  • Have a medical exam performed by a medical professional

Any photographs, X-rays and/or medical summaries then should be sent to the county agency where the report is investigated within 48 hours of an electronic report. The mandated reporter must give the county access to the actual photographs and X-rays.

Only a law enforcement officer, physician, or hospital administrator can take protective custody of a child without a court order. This action may be taken when it is immediately necessary to protect the child. When a child is taken into protective custody, that person (e.g., law enforcement, physician, etc.) must immediately notify the county agency.

A child cannot be held in this type of protective custody for more than 24 hours. However, if necessary, the county agency can obtain a court order permitting the child to remain in protective custody for a longer period of time. If a child is taken into emergency custody, the case must be brought before a judge within 72 hours.

No county agency worker (caseworker) may take custody of the child without a court order.

In all cases, the county maintains written records of the investigation.

Information Available to Mandated Reporters After a Report is Made

Mandated reporters, under the amendments to the CPSL, will receive certain information about a child who was the subject of a report of suspected child abuse that was made by the mandated reporter. The information will be sent to the mandated reporter automatically within three days of ChildLine receiving the results of the investigation. 

Mandated reporters are allowed to know the final status of the child abuse report - whether it is indicated, founded or unfounded - and any services provided, arranged for, or to be provided by the county agency to protect the child.

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